To search for detailed help articles please head over to our help page. Help Articles
Subscription
  • How much does it cost?

    You can sign up for a Free Standard Account or upgrade to our Premium Account for $19.95.

    Both accounts allow unlimited dogs and owners. There is more information on the Membership page.

  • How do I change my email address?
    Once logged in click on your user name in the top right corner, this will take you to a page where you can update all your details.
Entries
  • When are the events added?
    Once the schedules are received from each state body they are manually added into the system. Based on when the documentation arrives the time it takes to get an event into the system may be up to a week after the initial release of the schedules.
  • What if the event is not in the list yet?

    It is possible that you want to send an entry, but the Schedule for the Event has not yet been released so it is not in the system. In this case you have the option to print a 'Blank Entry Form' for your dog. This entry form will contain all the dog's details but leave the rest of the form blank. Just select your dog from the list and click the "Download Blank Entry Form' button.

  • How do I print a single entry form?

    Have you event sent off your entries only to get a new dog and you need to send in another entry? You can print off a single entry form just for the new dog. From the event details page after you have added in the new entry there is a 'Print Single Entry' icon beside the entry, clicking this will give you an entry form just for that dog.

    Single Entry Form Image

  • Do you validate the entry
    Yes, each entry is checked to ensure it's in the correct class based on the age and also we check that imported dogs can not be entered in local classes.
  • Can Anyone else see my entries?
    No, Only you can see any data that is in 'My Area'. This means no one else can see your 'Owners', 'Dogs', 'Events' or 'Judges' information.
  • How do I delete my Dog?
    Due to the connected nature of all the data you can only delete a dog if that dog does not have any entries or results. You can however select the option 'Deactivate', this will keep the dog in the database but will remove them from most of your lists. This is a handy option if you want to keep your dogs history and results but no longer want them to appear in your list of dogs when creating entries.
Online Entries - Exhibitor
  • How much does it cost to enter online?

    We believe that online entries should be affordable to everyone, so we have very competitive rates.

    Show Manager costs are 50 cents per online entry, then 30 cents + 2.3% processing fee of the total transaction.

    Price does not include GST, Add 10% GST to the above price quoted.

  • Can I enter more than 1 show at a time?
    Yes. Once you have created your order, just add it to the shopping cart then continue shopping for other events. This also means you only pay the fixed credit card fee once.
  • If I enter more than 1 show at a time can I enter different dogs and classes?
    Yes, Each event is unique and you can enter any dogs in any classes offered for each show and still only pay once when you are finished.
  • If I have completed an online entry can I create more entries later?
    Yes. You have the ability to create more entries against an event even if you have already entered that event with other dogs.
  • If I have made an online entry can I change my entry?
    Yes, you can change both the dog and the class on the entry. Click here to view detailed instructions on how to change your entries.
  • If I need to make entries for a show I have already entered do I have to pay the Return Post again?
    No, the system is smart enough to know that you have already paid this fee on the 1st entry and you will not be charged again.
  • I am an existing user, is the process of entering online different to how I create entries now?
    No. We have worked very hard to make the process exactly the same. The only different now is that you have an option to pay. You will always still have the option to print your entries even if the event offers online entries.
  • Do you store my Credit Card details?
    No, we never store your credit card details.
  • Do I have to use Online Entries?
    Even if the club offers online entries you still have to choice to use this service or print your entry form and send it away as you always have been able to do.
  • Do I have to pay GST?

    GST (Goods and Services Tax) is payable on the online entry fee. GST is not charged on Shows entry fee, catalogue, mailing fees or any other extra cost that collected on behalf of the club or affiliates.

  • How do I cancel my entry and apply for a refund?

    Click here to view the Cancelation and Refund Policy

  • How do I apply Members Discount on entry fees
    After you have created your entries the next step is to add your entries into the shopping cart, as the entries are added into the shopping cart the system will ask you if you are a member. Tick the box to say that you are a member and the system will discount the entries, please check the cost of the entries in the shopping cart before you pay.
Online Entries - Club
  • Is the website secure when I make online payments?
    Yes, as soon as you log in you are in a secure session the whole time providing 256 bit encryption.
  • Can I configure the classes offered and also the cost of the class?
    Yes, you have total control over which classes are offered and the cost of the entry fee. The exhibitors are not able to modify the costs or enter a class that is not offered.
  • Can I set my own Catalogue and Return postage fee's?
    Yes, you have the option to set the unit cost for any event extra. You also have the ability to make any of the extras a required purchase and this item will automatically appear when the user checks out at the shopping cart.
  • Can we have cheaper entry fee's for members?
    Yes, we have a discounting system where you can provide your members with either a unique code or a common code which they can enter at the shopping cart to reduce the entry costs.
  • I do Catalogues for clubs, do I need a seperate log in for each club?
    No. We associate your user account with the club you are working for, so when you log in you will see all the events you have access too in a single list.
  • What reporting do I have access to?

    We offer many different and detailed reports, we also include the ability for you to print out your own return post envelopes for any entry that has gone through our system.

    Please contact help@showmanager.com.au for an information pack.

  • Is there any cost to the club?
    There is no cost to the club and nothing for the club to configure, we will look after the whole setup for you.
  • Do you also create my catalogue?
    Yes we are also able to offer a complete solution from taking entries, creating catalogues and recording results. We are also able to offer client applications that can be run at the show to help record results and print challenges.
  • What reporting can I get from your system?

    We have the current reports available:

    • Event Summary. An overview of the total number of entries broken down by each class, the total number of catalogues, camping etc.
    • Detailed Entry List sorted by group and breed order. This report contains all the information that is on an entry form.
    • Summary entry list. This is the same as the detailed report, however the data it limited to only the dog and class.
    • Event Extras list. A detailed break down of who has purchased what event extra (Catalogues, Camping, etc) and also a total of each.
    • Envelope Receipt. Print out the exhibitors receipt on an envelope, this will also show an event extras they have purchased.
    • Return Envelope. If you need to post back numbers we make it easy for you to print out the exhibitor report post address.
    • Breed Numbers. A breakdown of the breed numbers for each group. We will also automatically publish this report to Facebook and DogzOnline.
    • Class Numbers. A breakdown of all the classes for each group.
    • Entry List Export. Offers the ability to import the entries into a 3rd party system.

  • What do I need to do to enable Online Entries for my Show?
    Nothing, just tell us you would like to use online entries and we will setup the rest. We will already have your show in the system so it's normally just a matter of enabling the online entry option.
Results
  • Where do I enter my results?

    Select the event you want to add the results to from your 'My Events' list. From the Events details page there are 2 tabs at the top of the screen, 'Entries' and 'Results'. Select the 'Results' tab and then click the 'Add Results' button.

    You can also view and add in your old results from the 'Results' button in the 'Dog Details' page.

Online Entries - Cataloguer
  • Do you offer integration services?
    Yes we have a number of different options to offer from the detailed reporting of entries to a public API that can be called from your catalogue system.
  • Can you help with publishing the event?

    Yes, we have fully automated system that will publish any public report like the Breed Number breakdowns to DogzOnline and on our own site. These reports are also included in the Event Preparation alerts that are sent to the exhibitors a few days before the show.