News
We received requests from several clubs and states to add the ability to collect emergency contact details and make them accessible to the club running the event to help improve safety.
- Exhibitors -
From your 'My Account' page, you can now insert your Emergency Contacts. You can include as many contacts as you need.
- Clubs -
From the Event Reports page, click on the 'Exhibitor Emergency Contact List' button to download any emergency contact details for your event.
This article will give you more information. https://showmanager.zendesk.com/hc/en-us/articles/15264300957199-Exhibitor-Emergency-Contact-Details
Retrieving has been added to the list of events that are now able to electronically record results and send electronic certificates.
The events that can do this now are;
- Rally
- Obedience
- TrickDogs
- ScentWork
- EnduranceTest
- Sprint Dog
- Earth Dog
- RATG
- Backpacking
- Lure Coursing
- Tracking
- Agility & Jumping (Not Games)
- Retrieving
We have many settings in the catalogue section to accommodate different requirements for different clubs and states.
While the default settings are typically pretty close to what you need, a club may modify these each time they run a trial.
From the 'Configure Catalogue' page, there is a new option to save the settings from the current event to be used for all new events.
If you save the settings as default, next time an event is added, it will inherit the same settings, so you don't need to make your custom changes each trial.
Tracking & Agility & Jumping (not games) has been added to the list of events that are now able to electronically record results and send electronic certificates.
The events that can do this now are;
- Rally
- Obedience
- TrickDogs
- ScentWork
- EnduranceTest
- Sprint Dog
- Earth Dog
- RATG
- Backpacking
- Lure Coursing
- Tracking
- Agility & Jumping (Not Games)
Lure Coursing has been added to the list of events that are now able to electronically record results and send electronic certificates.
The events that can do this now are;
- Rally
- Obedience
- TrickDogs
- ScentWork
- EnduranceTest
- Sprint Dog
- Earth Dog
- RATG
- Backpacking
- Lure Coursing
After you have entered an event, the system will put your dog into a queue. In the background, the system will process the dogs in the queue and check for any new updates. If any updates to your dog's pedigree, Name or Titles are found, we will update the dog's details and send you an email with the changes that have been made. Any entries for events that are still open will also be updated.
This will only work for 'Registry Dogs'. If you have manually added your dog's details, this will not work. https://showmanager.zendesk.com/hc/en-us/articles/7619291107983-Registry-Dogs
You can still check for dog updates at any time. https://showmanager.zendesk.com/hc/en-us/articles/202337574-How-do-I-update-the-Dog-details
Backpacking has been added to the list of events that are now able to electronically record results and send electronic certificates.
The events that can do this now are;
- Rally
- Obedience
- TrickDogs
- ScentWork
- EnduranceTest
- SprintDog
- EarthDog
- RATG
- Backpacking
In the past, when a club bank account was added, details of the club bank account were encrypted and stored in a separate secure vault. We don't store the bank account details in our main database. This will still remain, but we have added some additional steps to help improve the overall security.
When a club bank account is added, the account will now need to be verified before it can be used. You now need to supply a photo or document of the statement, which will include your bank account name and account details. A verified club bank account cannot be changed, if you change account details, you will need to add a new bank account. When a new club bank account has been added, the system will notify anyone who has access to the club.
When a bank account has been verified, we will remove and delete the file or statement that was uploaded. All existing club bank accounts in the system will remain and can be used.
Some sports and classes require more than one dog to be part of the entry. For example, the Brace class needs two dogs and some Sled Dog classes require many.
We have added a new option to be able to include Additional Dogs onto the one entry. When you select a dog and class the system will automatically give you the option to add your other dogs to the entry if the class requires additional dogs.
Having additional dogs on the one entry will allow only one entry fee to be paid when entering all dogs on the same entry for the class.
This feature will start to roll out soon in beta, if there are any problems using this please let us know.
RATG has been added to the list of events that is now able to electronically record results and send electronic certificates.
The events that can do this now are;
- Rally
- Obedience
- TrickDogs
- ScentWork
- EnduranceTest
- SprintDog
- EarthDog
- RATG
This will put the person into the list of ticket holders and will also assign them a ticket number. They will also be included as part of the electronic draw when selecting a winner.
The system will also allow you to print an Order Form for the purchaser which will include a copy of the ticket numbers should you need to supply this.
By setting the entry status to NFC (Not for competition) the entry will not be included in any placings or qualifications
We have a new Event Ballot feature soon that will assist clubs that may expected to receive more entries than they can accept.
When the ballot is generated it will randomly allocate entries to exhibitors. It won't matter if you have 1 or 10 entries you will have the same chance of being allocated an entry, the more entries won't increase your chance or being allocated an entry.
Here are some help articles we have started that will assist with many questions.
Exhibitor Article: https://showmanager.zendesk.com/hc/en-us/articles/11872993785487-Event-Ballot-Exhibitor
Club Article: https://showmanager.zendesk.com/hc/en-us/articles/11873974298895-Event-Ballot-Club
Using apps to scan our site for when events are added puts additional load on our system and goes against our fair use policy.
Over the coming weeks, we will implement checks on the system to block these types of apps. If you are using an app that automatically scans our site, we recommend you turn this off and stop using it to avoid being blocked by our firewalls.
We had a heap of feedback in regards to using System Credits as prizes and there were two main requests. The exhibitors want to be able to withdraw the credit into their bank account, this is in progress and the clubs would like the option to hand out a voucher so the exhibitor is given a prize, this is complete.
Clubs can still allocate System Credits after the event directly to the exhibitor's account or they now have an option to print Credit Gift Vouchers before the event to be handed out.
The process for both is pretty much the same but we would encourage clubs to print and hand out vouchers as this seems to be the preferred method. When printing the system will print three to a page then you can just cut them up and hand it out!
South Australian Exhibitors can now generate their application for title forms from the results added to your account.
This article will give you more information. https://showmanager.zendesk.com/hc/en-us/articles/202377684
We have added to the Show Manager Steward App and also the Breed Sheets the 'Judge Method' which will indicate if the breed is to be judged on a table, ramp, ground or combination.
Hopefully this will take away the confusion and help the stewards to remember how the breed is to be judged.
Seems like everyone is on the Show Manager Live Results site! So we have added a handy new feature for the clubs to help send out messages.
As the event is running the club is now able to send out a Live Alert from the Show Manager Steward App. This alert will appear on the Live Results site as a pop up a message or you can also subscribe to 'Push Notifications' so that you can receive the alert the same as a text message or app notification.
This article will tell you how to subscribe to receive notifications. https://showmanager.zendesk.com/hc/en-us/articles/8466257991567-Event-Live-Alerts
Over the past 12 months Dogs New Zealand has been evaluating different online entry providers and we are thrilled to announce that Show Manager has been selected to partner with Dogs New Zealand to upgrade their show program for clubs. This is a terrific milestone for our business, to take our system into another country and we are really excited by the opportunity.
I would like to thank all the clubs, workers and exhibitors who support us. We have seen a high rate of growth in the recent times with many new clubs joining our family.
When asked why Show Manager was selected, the response from Dogs New Zealand was that the feedback from clubs, stewards and exhibitors in Australia using the different systems was overwhelmingly in our favour. For this we can’t thank you enough and we look forward to serving your needs into the future.
In the system, we store all the Judge profile information, which is used to associate a judge with an event. This information contains the Judge name, email and some other basic information.
If you are a judge, My Judge Links will allow you to link the Judge Profile to your user account. This will allow you to maintain your judge details and also view your upcoming judging appointments in your account.
Click here for more infomation on how to set this up. https://showmanager.zendesk.com/hc/en-us/articles/8304040429199-My-Judge-Links
This feature will allow the club to easily allocate system credits into the exhbitors account as prizes. If you don't have time to go to the bank and put cash in envelopes, this is a great alternative for prizes!
As well as the Club Credits we have also created some Prize Reports to help you plan your event. Check out the video and if you have any questions let us know!
https://vimeo.com/showmanager/clubsystemcredits
Help Articles:
- Club System Credits: https://showmanager.zendesk.com/hc/en-us/articles/8010435196943
- Event Prizes: https://showmanager.zendesk.com/hc/en-us/articles/8219253808783
Thank you and welcome to all the new clubs that have moved to our system this year. More and more clubs are moving their events to ShowManager all the time and it's wonderful to hear the positive feedback.
We are pleased to announced that the Royal National Capital Agricultural Society has also recently joined the ShowManager family.
From the 'Configure Catalogue' page you can already select the order of the dogs for a class. The options are; Owner Name, DOB, Registration Number and Entered Order. These can also be sorted asending or descending based on your preference.
We have had a request from a few clubs to be able to sort babies in age order from oldest to youngest so we have added a new option to override the order of the Baby Puppy class so that not matter the selection of the class order babies can be sorted in age from oldest to youngest.
With more clubs running raffles from our club activity module we have made it quicker and easier to add and setup a raffle and also include any additional requirements that you may need to include.
Now when you create a new Club Activity the system will ask you if this is a Raffle or other Club Activity. This will then enable new additional options related to running a raffle. For example, you can include the total number of tickets to be sold, the date and location of the draw, the raffle Terms and Conditions, lotter number and more.
When a ticket is sold we will also include the raffle tickets as a separate document with the invoice email, the tickets will also include all the details and terms and conditions of the raffle. These tickets can also be downloaded from your Invoices page or also from the Raffle page.
Check out some of the new changes we have started to implement for Dog Sports.
Steward App, Live Results, Digital Certificates and Scores for Rally and Obedience have been done first with other disciplines coming soon.
Like all our software, there is no cost to the clubs to use this or any other of our other modules.
Special thanks to the clubs and people that have help us get the dog sports up and running!
If you use cash or vouchers for your prizes there is now an easy way to print your class prizes.
When you generate the Class Prize Envelopes just select how many places you want and the system will generate that number of envelopes for each class. Then you can print out all the DL size envelopes and not have to write them out.
Conformation shows have always had this feature which will save a lot of writing, there can be typically 70 - 90 envelopes per show!
Over the past week we have started to update parts of the system to that the exhibitors address details are not longer accessible on reports and export files.
The exhibitor email and phone number will remain so that you can contact the exhibitor, however address details will be removed to help reduces personal information from being accessed.
The majority of the system has been updated with these changes and we will continue to monitor and review the system for other improvements around personal information and it's usage and make the appropiate changes.
There is a feature in the system for Dog Sports catalogues that will allow you to easily bulk update the exhbitor numbers if you need to move dogs around. Often this is used to separate the same exhibitor so they don't have more than one dog running after the other.
After you have run the 'Generate Report Data' step, this will active a button to the right 'Bulk Update Exhibitor Numbers'. This page will step you through the process, but the basics are you download the catalogue excel export file, edit the numbers and then upload the file again.
This will then renumber the dogs and move them around in the catalogue to where you want them to be. It's a quick and easy way to make many changes without having to individually edit and change each entry.
Some clubs have asked to not automatically deposit the funds when the online entries are closed to allow them to process refunds after the event is closed. This typically happens in a ballot type scenario.
We have updated the system so that when you close the online entries you can select a status of 'Active (Hold Funds)', this will close the entries but the system won't automatically deposit the funds into the clubs account allowing you to process any refunds.
When you are finished and ready to receive the funds, all you need to do is edit the event details page and change the Event Status from 'Active (Hold Funds)' to 'None' and this will trigger the system to pay the club on the next daily payment run.
Contact us for more information and help with this feature.